We ordered 3x pizzas and a seafood salad. We waited 50 mins (which what was expected) and sat down at 8.30 with my young kids to enjoy our friday pizza treat. When we opened our boxes the pizza had been made in mush and squashed into the last 1/4 of each box. Basically a pile of pizza vomit. Kids upset, no time to order any more pizza as it was near their bed times. They had jam on toast and I rang deliveroo. They were very helpful but only offered to refund me for the 3x pizza. NO refund of the £4.50 I had paid to get the food delivered!!! So I ended up paying £10 for a seafood salad. I raised this saying I did not think this was acceptable and got the following response. Very professional but I cant believe they are digging in over £4.50 and I cant believe they charged me this to effectivly deliverpoo. "Thanks for your reply and I’m sorry to hear that you were not satisfied with your recent order. Having reviewed the issue you raised in detail, I believe that our previous offer was fair and appropriate. Given the circumstances, I'm unable to change the offer on this occasion. If there’s anything else I can help with, please let me know. Kind regards,"