Ridiculous and rude The driver couldn't find the entrance to my flat and called me twice to tell me that he doesn't know. I then explained him how to get there...which was literally crossing the street. Unfortunately I have a twisted ankle so I couldn't go there and pick it myself. He spoke really rude and obviously couldn't be bothered to move from the spot. On top of this I asked him how to solve this and his answer was I don't know and hang down. I called deliveroo and I asked to be refunded. I got credit to use on my next purchase with them... How could they believe that I will ever order again. So now I am with an empty stomach, lost money and frustrated. Really, really bad.