Awful service, order our food almost 2 hours ago. Restaurant had to call me to say no one from Deliveroo had showed up even though I received several notifications that a rider was in its way! The restaurant waited for 45 minutes and apologised. They shouldn't of had to do this, deliveroo should have but there was no contact from them. I called Deliveroo and there was no really explanation other than maybe the driver was busy on another assignment, by the time I called it had been an hour since the pizza was cooked.. So the rider was busy on another assignment and what? When they weren't would've delivered a pizza over an hour old!? And I'm supposed to be grateful that Deliveroo would "shoulder the cost"?? Of course I never got the pizza after 2hrs since I ordered! I and even the restaurant would've expected that I'd be given a voucher at the as value as my food so I can order again but apparently there's a maximum yet you can get a higher voucher for commenting on a post and the fact I've been given a voucher of a higher amount from a bad delivery previously. This is not acceptable level of service and this should be looked into more seriously.