I've ordered several times and food is quite often later than promised. Today my order was cold and didnt contain all i had ordered. Spoke to two different people at their live customer chat because the first one hung up on me after telling me he credited my account (which did not go through for some reason). The second sometimes left me waiting for minutes inbetween interactions, after about an hour of total time on this chat I was told I would receive a credit of 50p for a missing dipping sauce. In general I think the food they ship is good, the service they provide themselves is really bad.