Payed for one months subscription, I’m unable to make anymore orders due to deliveroo indefinitely suspended my account, I haven’t received a refund for the subscription fee also they won’t remove my card details they won’t let me do this either I’m so disappointed and feel humiliated that I’m being treated unfairly due to numerous mistakes made by restaurants, individual riders which isn’t in my control not meeting the foods requirements, food turning up cold and burnt, drivers incompetence and unprofessionalism on top of it all trying to deal with reoccurring mistakes when you suffer with mental health disorder and depression is very traumatic, I rely on ready cooked meals from companies which is why I’ve made numerous orders but am now being discriminated against due to incompetence and requirements not being met that aren’t in my control, an order I made with deliveroo was supposedly under investigation but still have not been told what exactly happened the driver never turned up at our home address and neither our food it was a expensive order and I was then contacted by one of your colleagues stating that he was outside when he never turned up, no one knocked at the door or any evidence he ever came, we were told to physically wait outside in the cold to which we did no one showed up why am I being mistreated when your colleague has lied and also the rider who was called Yonas, I didn’t expect this kind of behaviour from a well known establishment like deliveroo or ever being treated in such a demeaning and discriminated way I will share this experience with family and friends.