I ordered food through this app and it was never delivered. Their website generated an incorrect address and even though I changed this online, and placed the pin on the right location on the map, this wrong address was still printed on my order - with my delivery instructions. The delivery rider hadn't a word of English and even though I answered his call and told him I was coming out to him, he left the order at the wrong door and couldn't understand me telling him he was in the wrong place or how to come to where I was. He clearly didn't understand the delivery instructions as he would have known he was in the wrong place if he had - I was in a large office building and not an apartment. I made two further attempts to contact him after he hung up, by call and text, but he just ignored me. An agent on live chat told me the rider marked my order as delivered and noted he'd left the food on a doorstep- then this agent suddenly went offline without addressing anything or even signing off. An agent on the phone told me he was very sorry about the whole thing but my only option was to leave my office and track down the missing food myself- which would have been stone cold if not picked up by someone else by then, not to mention at least a 10/15 minute walk away. He then informed me that a refund was out of the question and that he had no intention of doing anything at all for me. So Deliveroo STOLE MY MONEY and wasted lots of my time while I was at work. Never been treated so badly by a company in my life. I am absolutely disgusted. I see countless reviews here complaining of the same appalling service - definitely gonna inform the consumer protection commission. AVOID!