When my food arrived the two sides had spilled from their boxes en route. When I opened the door the delivery driver was putting them (chicken wings and a salad) back into their boxes. The pizza that I ordered was stone cold. I binned the sides (didn't fancy eating chicken and salad that had been tumbling around in the driver's bag and then handled by the driver). I ate the cold pizza because there was no other food in the house. After three e-mails back and forth to deliveroo, they gave me a refund for half of the price of the e-mail. It seems to me that any company who valued their customers would offer a full refund for such a mess. Won't ever be using them again.