I should give 0 but is not existing. I order a waffle and I was waiting for my order at the window. The live notifications showed me that the driver arrived but I couldn't see him. I tried to call the provided number and was not going. After sometime I saw on live map notification that my order was delivered to me while I was still witing my order. I called customer service and said that they couldn't reach me and the driver left, however, the notifications showed that the order delivered tome.....LIES ..BIG LIED. Nobody ever called me or ring my bell or send an email to me. I told to the lady about that and she was laughing...imagine real laughing...And also couldn't speak English at all... I told her maybe the driver did that to eat my order, I didn't know, They charged me 12 pounds and really I will never order from them again, please please please avoid them like a plague...They are very bad guys and inconvenience service.