Saturday 16th February Place a £42.40 order Receive order one hour later. Open order to find food greasy, cold and layers of oil over the curry with wilted salad. 10 mins later Get in car and return the entire order. Informed by the restaurant that they will cannot issue refund but will contact Deliveroo and we will be refunded in the week. Sunday 24th - 1 week later. No refund so contact Deliveroo directly. ‘Chyril’ on Deliveroos instant messenger customer services informs me : “Because your claim was issued more than 48 hours later we can’t offer you a refund or any additional credit - but we will be sure to take your feedback on board” This is TOTALLY unacceptable. I did not eat the food. The food was inedible. We returned the food and was informed by the restaurant a refund would be provided. Why would I contact Deliveroo? I am unwilling to accept that I am down £42 when returned the product I paid for within half an hour! Horrendous customer service which I will be taking further and most definitely never ordering from Deliveroo again.