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Paul Ash
For the umpteenth time! I know, but it has been so convenient to use the app to get food delivery as and when you like. In general the concept is fantastic, but now it's been going for some time something had to break. It has for me, monumentally so, deliveries vary from being spot on to a little early or late, very late. The food tonight was almost inedible because it was cold, this was a Katsu Kitchen (editions) meal of Katsu Chicken and side order of Chicken Wings with Egg Fried Rice and their Cucumber Salad, Katsu King Prawn, again with Egg Fried Rice and a side order of Sweet Potato Chips. The food itself wasn't bad, although I do question whether making the king prawns into a pattie and then covering in breadcrumbs is really what one should expect when elsewhere each prawn is individually wrapped in breadcrumbs. Yes it looked like a freezer meal you'd give to the kids. Then for it to arrive cold because when we were alerted to the fact that the driver was on the way, the transport went off directly south to where we are and drove around to Baltimore Wharf in the Isle of Dogs. The time of arrival went from an acceptable 20:05 to 20:45 in 10 minute increments from the time that the food was collected. Maybe they had another delivery, maybe they had been caught short and needed to go back to base. But to see the journey mapped out in front of you taking so long in Baltimore Wharf I did wonder if they had got the wrong address. Around 20.30 the transport headed in our direction and it took 20 minutes to get here, so by the time we received the meal it was almost chilled, the driver didn't have an insulated bag. It's cold tonight 02/04/2019 in London. He didn't have the heater on, it must have been broken as he had his sheepskin on. I digress. Deliveroo have been delivering food we have ordered from their editions outlets to us for several months, but it's gradually got more expensive where we were paying £25.00 to now where we are paying £40.00. It's no longer a cheap service. It's no longer a good service, it's adequate. I can see the end of Deliveroo if they continue in this vain, they have become a big, uncaring and greedy company. Go back to getting your take-away, get yourself dressed and go out and save yourself the irritation and cost of using the Deliverong service.
5 years ago
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Deliveroo has a 1.2 average rating from 1,082 reviews

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