Delivery guy didn’t show up at my house + checked my delivery as delivered when it wasn’t. I lost £30 and got no food. A woman in the customer service team said that he would bring it back to the restaurant, he didn’t. After calling for the second time, another woman said the food would go to charity, she couldn’t explain further because she invented what she was saying. I was waiting for the delivery guy by the door, he could not be bothered to get off this bike. I ordered the day before with deliveroo and another driver arrived to my door with no problem. I cannot believe that these companies get away with it, especially these drivers. The way the deliveroo team handled it was awful. Purely disgusting.