Horrendous customer service on the 2 and only occasions we ordered! I reluctantly ordered again tonight and my experience was as follows; I clicked ‘confirm order’ by accident and straight away clicked on ‘cancel order’, literally straight away only to get a response immediately to say that it was too late to cancel my order as the kitchen had already begun preparing and driver was on the way! Physically not possibly given the second time frame so ! Immediately I logged onto their CS chat function and got on to ‘Trish’ who I still don’t know to this minute if it was a robot or an actual person the responses were so generic! I was told my order was being processed and nothing could be done! I asked if someone could phone me, that request was ignored so three times I asked her for their CS no and she ignored my request until eventually giving me a UK no and then ended our chat conversation! When I eventually spoke to a CS person she kept repeating the generic responses I was given on chat and told me nothing else could be done! She had no interest in listening to what I had to say and eventually ended the call by saying she’d log my compliant so management could see I wasn’t happy but wouldn’t be getting back to me?! How did that even make sense? Will NEVER be ordering through Deliveroo again!