At 13:29 today, I placed a scheduled order with Deliveroo for 14:30 (I was at work and unavailable to receive the order before then). At approx. 14:45 today, I was told that the rider had arrived 15 mins early and had left. The customer service representative agreed to replace the order. It was now due to arrive at 15:24. At 15:24, the order status changed to delivered despite the fact that no one had arrived. I called customer service again and the agent stated that she could not track the order and would not re-order it in case the same thing happened again. I asked to speak to a manager and once Jay took the call, it became progressively worse. At around the 30 minute mark, Jay admits that she had discretion to compensate but had chosen not to. She would not provide a reason why. I am so shocked by this exchange, that I will be uploading it to Youtube. Needless to say that I will not be using them again.