We ordered a Nando's through Deliveroo at 12.15pm on 7th June. Order accepted, we paid (over£150) as it was an office food order and expected delivery was given for 1.15pm. At 1.30pm deliveroo marked the order as delivered. No food had arrived, got in touch with Deliveroo customer service (waited over 10 minutes to get through), they can't get hold of delivery driver and no answer from restaurant. Simply offered to refund our money with no apology or compensation for the fact I had an office of hungry staff and no solution offered. Absolutely ridiculous and their answer to everything seems to be "sorry not sure what happened" and "sorry nothing we can do". Needless to say, we won't be using them again.