UPDATE After contacting Deliveroo as they asked me to in their TrustPilot response, they did nothing more to improve the matter and didn’t look into it further like they said they would, as expected. ——————————————————— Order #2682 - Order was meant to take 30 minutes but they kept adding 5 minutes onto the ETA whenever it was getting close. - Received a phone call after over an hour saying that he couldn't get to me due to road closures even though my friends got their food from the same place. - Asked what vehicle he was using because surely a pedal bicycle wouldn't be affected by the marathon and it turns out he was using a motorbike - obviously just wanted to waste my time. - Apology involved a lady calling who didn't understand the difference between a push bike and a motorbike. They wanted to give me back my money in "credit" which is a ridiculous idea. Will have to wait 10 days to get my money back which took 5 seconds to send in the first place. - Should've stopped using Deliveroo ages ago - prices are higher than in the restaurant and they whack on a £3.15 delivery charge for delayed, cold food.