I am or rather was a loyal customer of Deliveroo as there is no other option due to their monopolisation of the market. It used to be much better when the restaurants could do deliveries themselves. Long story short - my last order with Deliveroo has never arrived. After waiting for a long time, I contacted them and they said that on the system it shows that it has been delivered (which it never was)!!!!! They apologised and refunded the amount paid that's all... As a result, I had a starving child whom at 8 pm, I had to take out for a meal on Saturday evening. Appalling customer service!!! Well done Deliveroo - you just lost your loyal customer!!!! I truly hope that something will be done and the restaurants will be able to provide the delivery services independently.