I ordered pizza express worth £40. I was on my phone all afternoon after I had ordered. After the estimated delivery time I checked to see when it was coming. It said it had been delivered 6 minutes ago. Usually when I order because I live in a flat, the drivers press a buzzer and if they don’t they come to the door and knock. I didn’t hear anyone knock, buzz, or call my phone. I called customer service confused only to be blamed. “They called you five times” “they went to the concierge” well there is only an email attached to my account. No number, it’s impossible for them to call me. I checked my missed calls, nothing. The rude lady told me my £40 would not be refunded and proceeded to blame me for something I WASNT AWARE OF.