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Paul
This is the first and last time I will… This is the first and last time I will use these people. I order a meal on the 22nd. I received a text saying that the driver had collected. Then another saying he was close by. At this point I thought that they were quite professional. Then it all went wrong. Another text stated that the driver could not find us and had left the food in the garden. What garden if he could not find us? I went outside immediately, no driver and no food. I phoned to complain and after an hour they agreed to refund me. But said it could take ten days. On the 26th they took the money for the food from my account, 4 days after agreeing to refund it. I am still chasing a refund today, they are adamant that they refunded me on the 23rd. 3 days before they took my money. The funds still have not arrived and they keep telling me it will take up to 10 days, even though it is now 22 days after their imaginary refund.
5 years ago
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Deliveroo has a 1.2 average rating from 1,082 reviews

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