I ordered food recently. I watched the delivery guy sit on his bike outside my building for 4 minutes (he never attempted to call me) He then drove off. When I called deliveroo customer services to question this; The agent attempted to call the delivery guy- he was not answering!!  After two attempts of calling,the agent finally got through to the driver, which he then said "he drove up to my road and saw a guy waiting outside, so he handed over my food" (to a unknown person waiting outside"....)  Have you ever heard of anything so ridiculous.....  NEVER AGAIN will I be using deliveroo.