Account was Hacked- WHERE IS MY REFUND? Forget the consistent incorrect orders, Deliveroo's system is NOT SECURE and they have been making sport out of me trying to get my REFUND. My account was hacked by uni kids, my address and contact phone number changed with no alert from Deliveroo. The hackers then proceeded to sign me up for bundled [not free, £14/month) monthly delivery, and placed two different orders- everything totaling around £60. In the last week, I've spent over 1.5 hours on the phone with their customer support to remedy this with absolutely no result. I've also emailed back and forth with them- first they tried to blame my bank and say that they weren't liable for the refund- which is ridiculous. It's a clear security breach on their end, has nothing to do with my bank! I told them what the bank said, which is that they're liable and that if they don't pay I will be taking it up with UK Trading Standards. Three days later, no reply. I called again, was told they were escalating things through a sales department which apparently has no way of communicating over the phone, only via email. Three days later, no email. Called again, consistently being given the run around. THIS IS RIDICULOUS. I've spent hundreds, if not thousands with this company over the last year, ZERO customer service. The fact that I need to chase this hard to get money back for THEIR breach is unacceptable. NEVER USING AGAIN AND TELLING EVERYONE I KNOW TO DO THE SAME.