I have given many chances to that company. But today only confirmed that I will no longer be a Deliveroo customer. I live 5 minutes from the town centre and on one of the biggest streets in town. Yet the riders can never find the place (only a few of them can)... they always go around and round... and then when they finally manage to locate us, food is cold... despite them using special bags. Companies like Dominos or Papa Johns don't have any problems with finding the address. Today I had limited time to get the food but still enough if the rider stick to the timeframe and could find the place. We were tracking him and saw how bad his route was... 20 minutes after the food was supposed to be delivered (at the latest)... we decided to cancel order. We had to get ready for work. Then the customer service got in touch with us and said because we refused the food, they cant give us any refund!!! If the website said that the wait is longer, I would not choose the particular restaurant, if I knew the rider will mess up the route, I would choose other company... As an example, Uber Eats got to my place late with a really cold food, but the driver himself offered refund and still gave me food. At leat that. Here the Deliveroo doesn't care about the customer and circumstances. I managed to get the refund... but at first they credited my account! I had to explain how unsatisfactory that outcome is to finally get a full refund. And then restaurants... So many times I was really disappointed with the amount of the food they serve. I visit these restaurants when I have time, and sometimes order them home. I feel like I receive half of what I should in deliveroo orders. They know we can't complain.. and surprisingly leave any feedback on deliveroo page... They idea is great... the execution 0/10.