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Anonymous
Ordered boojum to be delivered. Told it would be with me in 20 mins. No sign. An hour passed and no sign. On the map I could see that the driver had collected the food and did not leave the area where the food was collected from(I'm 20 mins away). I rang the driver loads of times for them not to answer. On the app it stated that my food had been delivered after 30mins which was a lie. I had to ring customer service who said that they could not contact the driver and there was nothing that they could do. That maybe in a few days someone MIGHT ring me about a refund. Absolutely disgraceful company. Scam artists if anything. AVOID!!
4 years ago
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Deliveroo has a 1.2 average rating from 1,082 reviews

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