Waited over an hour for my food to be made (which was not the problem). But straight after that hours wait, the driver picked up my meal and the app instantly went to a “Your food has been delivered”. I waited a little more to see wether they’d show up but they never did. The little map showed that the driver had gone the other way and had parked up just before lying about delivering my food. Once I called, the support was less then helpful, I was lied to about when I’d receive a refund and was pretty much pushed to the side as if it wasn’t a problem. With this lockdown there were no shops around me that had opened and I had no money to get food so I went hungry for the night thinking I’d get my refund the next morning, as the guy on the phone said, but it’s still not arrived after 4 days. I went a day without food just waiting on my refund. So, long story short, I think you need to take a long hard look at yourself as a Company because you’ve clearly skipped over the screening process necessary to weed out thieves like this and have let me and countless others down. I don’t want an apology or to have contact with you after this review, I just want you to get your s**t together and either fire these thieves or go find a job you can actually manage.