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Very Annoyed Customer
Yesterday i had my bank contacting me confirming some unusual transactions made on my card. I confirmed it wasnt me and checked my bank to see 2 deliveroo transactions i didnt make. Checked my emails and someone had hacked my account and used my bank details on there to put 5 orders through, 2 thay were accepted and delivered and 3 of which were luckily declined once my bank were able to intervene and stop it. Deliveroo had sent me an email to say there was a new log in on my account that seemed suspicious and to reply if this wasnt me, but still allowed the order to go through anyway before my confirmation. My bank have had to cancel my card and send me a new one and now Im chasing up deliveroo for 40pounds worth of food bought fraudulently with my deliveroo details. I unfortunately dont feel my details are safe and will no longer use their service
4 years ago
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Deliveroo has a 1.2 average rating from 1,082 reviews

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Alice, Customer Support

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