Order arrived almost 2 hours late and when it did it was a completely wrong order. Was promised a refund for my order and for courtesy a redelivery of my order which took another 49min Not to forget this was all stated on a online chat so both of us have proof. Not knowingly refund was never processed and Now asking why I never received it they are trying to say it was a miscommunication from them and they can’t do nothing about it. Very bad customer service and agents give out wrong information even with proof of this communication they are not willing to do nothing. Deliveroo is fraud as you cannot be promising people something and then telling people “my bad”!!! And now being on hold for over 40min to speak to a supervisor or manager!!