This is the 5th time this has happened this year, Tonight it just happened twice. THE FOOD NEVER ARRIVES. We have been waiting 3 hours & it says the driver delivered our food when we were not called, our apartment did not ring, we even waited outside! We call deliveroo & they always have the same response & say they can’t contact the rider, they can’t contact there own employees?! They re order the food for us from the restaurant (which is extra hard work for the restaurant who has already made it once before) & it never appears. For this to happen twice in one night & then 3 times before this is APPALLING. I will NEVER use this app again. We have suspicions the riders eat the food or give it to there family / friends. DO NOT ORDER FOOD FROM HERE! I’m shocked this is still a business.