Super unhappy with our first order via deliveroo ... On Friday we ordered nearly $70 of food from the new Betty’s In Coogee Beach, down the road (order #3104) Via the Deliveroo Ap we watched our order be ready, then Deliveroo waited for someone else’s order to be made... this seems to be the issue ?! When our food was delivered it was stone cold .. I mean cold cold !! We emailed Deliveroo straight away. They responded at 2am in the morning, only stating it arrived in the allocated time frame.. taking no responsibility.. we then had a virtual chat with them, to only be told The same and have the person on the chat say too bad so sad basically ... such terrible service. Now for a real life example, we were just next door to Betty’s last night and observed a number of delivery drivers standing with already made orders and waiting for another order. (In their hands and not even in their insulated bags) We observed them to wait for over 15 minutes, while the original order they have in their hands goes cold.... Seriously this is not ok practice. Betty’s your staff should be sending the drivers away and telling them to come back for other orders. Deliveroo this is your issue as well ! When we only live 500 meters away our food should be HOT !! (And yes we had a reason not to collect our own food on this occasion) I am interested to see if anyone will take some responsibility for this issue ?