Do NOT use this app. I had a TERRIBLE experience with them. I noticed my rider was close so I went to the front door of my apartment block. I got a text via the app from my rider saying they can’t find me. I tried calling them, she hung up on me. I messaged her via the app and said I was standing outside the apartment door under a specific sign. I got a message back (an automated one) saying my rider couldn’t find me and left my delivery at the door. They didn’t!! I was the only apt door and my post code was perfect. the worst part was their customer service. I called their customer service line and over 1.5 HOURS later having spoken to two people, one being a manager they couldn’t help. They wouldn’t re-order my order-apparently they can’t do it on their side. They supposedly rang my rider and she said she left it at the door. She didn’t. I felt all they did was read of a script in front of them and wouldn’t help. They wouldn’t give an explanation. The alarming thing was 4 days earlier the EXACT same thing happened my housemate at a different address where the rider said they couldn’t find them-yet they were outside the door, they supposedly left the delivery at that door too but somehow Deliveroo did re-order their order. It was an appalling service where I felt they did not care about the customer and kept saying they would look into it.