I was talking to Slaw from customer service, very arrogant, patronising, sarcastic with 'I do not care' attitudes which made me feel like crying. I called to enquiry about my missing delivery - his reply was " you called yesterday and you were told that someone will call you today so just wait" Then i said that i returned items in the other three orders and i asked if he could check status because i haven't heard anything and im worried that this was lost too. He put me on hold and then he said "we have only one label scanned and its your problem not our problem if you put other orders in the same box". I didnt know what to say. Yes i did that but to hear him talking to me like that it made me feel like so helpless. I asked him how he knew i put all orders in one box. He replied "i guessed". I told him i do not like him talking to me with this tone and why is he doing this and thinks its ok. He said that "in the instructions there is written in large letters do not return different orders in one parcel and i should follow instructions". At this point i told him i will complain about his behaviour and i want his name for reference. He said his name is Slaw. And then he said he will send email with request to investigate. I was and still i am so shaken by this conversation. I said "so now when i said i will complain about you, you are telling me that you will send request to investigate". And then he said with rude tone "please go ahead and complain". At this point i just put the phone down. Hugo Boss used to have great service but what is going on now is horrific. How someone in the customer service can treat any customers not to mention Hugo Boss who is writing all over the website about service excellence. I have written 3 page complaining letters to Directors in the UK and Germany