Here's an updated review that includes your specific concerns: --- **Awful Experience at Hugo Boss Metropolis at Metrotown** I recently had a terrible experience at the Hugo Boss store at Metropolis at Metrotown. Not only was I accused of lying by the salesperson, who insisted I had already worn the clothes I was trying to return, but the entire staff, especially the assistant manager, Ruhani Ahuja, was shockingly rude and unprofessional. Ruhani Ahuja, in particular, had no idea what she was talking about and was speaking out of nowhere, making baseless claims and treating me with utter disrespect. Her attitude was dismissive and condescending, making the whole situation even worse. It’s unbelievable that a brand like Hugo Boss would have such unqualified and impolite staff representing them. I will never be returning to this store, and I strongly advise others to avoid it if you expect even the slightest bit of decent customer service.