Placed an order last night for a expensive watch which was a women’s instead of a man’s my bloody silly mistake but emailed them immediately to cancel the order for a refund 3 times + filled out a cancel form with my order number & phoned them also before it shipped and they wouldn’t cancel until it’s delivered & i have to return it back through post office myself I really don’t understand how this makes sense & why they couldn’t just cancel it & not waste anymore of my time & there’s I’m a big fan of Hugo boss but will not be ordering again from them over this its Christmas I need the refund to buy my brothers Christmas present and now I will have to wait for probably another two weeks instead of them just cancelling my order there and then & issuing a quick refund they could easy just call up the courier & give the address of the order & tell him that’s cancelled return it when he is due back at warehouse so I could have my refund back in my bank by Friday