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Manisha S
First the good: there is no doubt about the high quality of the materials used by Icon be Design. The Magnus chairs we have with black leather are absolutely gorgeous and ergonomically designed to be quite comfortable despite the hard back. We also appreciate the customer service in how they dealt with the supply chain issues that delayed our delivery by months. The bad is that we are very unhappy with our extension dining table and they are unwilling to do anything about it. While we have complained about the placement of the legs when the table is extended and how that interferes with additional people being able to sit at the table (our previous extension tables had the legs move out with the extension while this one has the legs stay in one place). I communicated this to the company and they were unwilling or unable to address this because I no longer have the packaging. We didn’t use the table while we were awaiting their response, but now have and have discovered a bigger issue— the pitch of the table when extended. The table pitches downwards toward the diner and causes all our sauces to roll down the plate toward the diner. It makes our dinners look terrible because the sauces mix together in a sloppy way. Either we have a defective table or this is another flaw in their extension table design. Highly recommend the chairs but I have no reason to recommend their extension tables.
2 years ago
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IconByDesign has a 4.8 average rating from 347 reviews

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