A total rip off company. My cat went missing so I reported it to them. Charged £40 for a Premium service which resulted in posters I could have done myself. They said they would send out an alert for 25 miles to my Council, RSPCA, Cats Protection, vets etc. you get the drift. Well guess what they didn't as when I contacted these companies none of them knew. I was lulled into a false sense of security and wasted days contacting these organisations which cost me time finding my cat. They don't have animal welfare at heart it is all about money. Petlog are so much better. the 24 hr helpline they mention on the web site is a joke it doesn't exist. Somewhere in the cold with fireworks going off is my young cat. He went out and didn't come back. This lot are amateur.