When we got our puppy, the breeder provided us with the microchip information already registered with identibase. I contacted them to change the details from breeder to keeper, they sent me a form and then they simply dissapeared. I have been contacting them several times to know how can I login to the account and ensure my puppy's details are up to date and they are simply no responding. The worst part is that we didn't even choose them! I will really recommend yout to find a different provider even is you are the breeder. This company shouldn't be opearating at all!