Would be 0 if it was an option. Sent the forms over to them FOUR YEARS AGO, under the impression that my dogs details have been registered for FOUR YEARS, to find out they haven’t been. Sent a new form off in April, no update, no reply to emails. Absolutely APPALLING service, never been so disgusted in a company in all of my life. Our pets are part of our family & your failures as a company to do your job properly could end up with a part of someone’s family missing. Don’t get me started on the price, I love my animals so won’t complIn about paying. Disgusting company, keep well clear!!