We are a Cat Rescue and have now had to suspend all adoptions because we, and our vet, cannot register microchips or transfer keepership. We have a vet code and when allocated several years ago we were issued with a user guide and support which was brilliant. Now you change your system without even notifying anyone let alone issuing a new user guide or providing support via the phone (cannot get through) or email (not answered). This is not one bit customer focussed and now means that there are vulnerable cats out there that cannot be brought into Rescue as we have no space until we can adopt out. We have cats who are registered (have the email confirmation and certificate) which when accessing the database it says not registered so cannot transfer keepership. Also a couple of kittens microchipped which our vet cannot register to us. We need help desperately, please.