What a pity you can't leave a negative rating for this company. Do they actually have any staff operating the phone lines. Not obviously. I am rehoming a pet. The current owner and I have both spent a huge amount of time trying to ring to get through as there is no option online to do this. In fact I held on for so long that my phone battery ran out. I will switch the pet to petlog. I am not dealing with this shambolic outfit. Reading other reviews it sounds as though they are taking membership money under false pretenses. Clearly they are not providing the services they advertise.