As a rescue we have dogs which need transfering, unfortunately even with the vet code your IT doesn't work and we have been unable to log the dogs to our account. Hours have been spent on hold on the telephone, nobody answers the calls. To date six emails have been sent to support with no support received. We are going round in circles and getting nowhere, if the dogs god forbid go missing there is no way of reuniting them. I might suggest you alter your message telling people to take a found dog to their rescue for scanning and reuniting when we can't access the information we need. Not impressed at all. Very shoddy IT!!!!!!!