Terrible service If I could give 0 Stars I would. I have had nothing but issues with the service. My shirts were returned in an unacceptable condition. All were so badly folded they were unwearable. They refunded for this. However one of the shirts was returned with a newly acquired stain. This was not present before the use of the service. After them having the shirt for over a week, the stain is still there. They have made no effort to advise on what they can do. I have received an email after the shirt was finally returned to advise the stain was not able to be removed … ‘Lucy - IHI Customer Care Manager (ihateironing) 30 Sept 2023, 14:04 BST I do hope you are well. The Operations Manager has confirmed that despite our best efforts, your shirt unfortunately still has some remaining stains. There is unfortunately never a complete guarantee that stains can be fully removed, however, we wanted to let you know this information prior to your delivery. Kind regards, Lucy Customer Care Manager 020 7060 4939’ This was received after the shirt was returned. It also implies the stain was not acquired while in the care of the cleaning company. Lucy’s number is the general customer service number, I have been calling, no one answers. The standard ‘your calm is important’ messages is played. At approximately 13 mins your call is ended as they are too busy. All in all this has been terrible and I fear it’s not over yet. I do hate ironing, but I hate bad customer service more. While I can’t change the fact there is now a stain on my shirt, I do wish they would acknowledge the issue and work towards the solution. Will update, when they update me… Date of experience: 30 September 2023