I used them for the first time based on the positive customer reviews (so independent of my experience, they appear to be doing something right). I required 3 sets of curtains to be cleaned, which they confirmed would take 3 days and charged me £800. It eventually took 1 month, numerous last minute cancellations from them, and no compensation offered for all the inconvenience incurred (not least having no curtains for a month). The curtains didn't come back sparkling clean either (albeit hard to know how much this is just hard to remove stains in fairness). I'm certainly not a customer who would either recommend or use the service again.