This company had lost 1 of my newly bought MaxMara coat (worths £2000), one Joseph jacket (cost over £400) and one tailor made cashmere coat which was a gift from my late grandmother to my mother, which costs over £1000. After back and forths, this company only willing to compensate £500. 1. I placed order to clean 3 items in July, the driver failed to deliver,- he simply rang the door bell and walked off within a minute..I called the customer service multiple times straight away, and also emailed, but they weren't able to respond to me. 2.For nearly 3 months, I tried to call the customer service almost three times every week, and I have never had anyone picking up the phone. I have record, happy to share upon request. 3. I was able to get in touch with the customer service nearly two weeks. They advised the order will be delivered to me, and I had waited at home two times and the driver did not show up. 4. I was able to reach Suleiman from the customer service, and he let me know they this company had lost my clothes. I provided my receipt and documentation of purchases as requested ( happy to publish email exchanges if anyone wants to see). After all these inconvenience, I was told that this company will only compensate £500, which is less than 20% of the value of all the clothes I have lost. My family have been loyal customers since 2017, it is such a disgrace to see what a farce this company had turned into. Please avoid, and stay away. I will be sharing my reviews on other platforms too. If you want to know more, do let me know.