If I could give less I would. The company is absolute garbage. A few days ago, I asked @ihateironing internally if they could wash a dog bed (basically an oversized pillow) and a rug. They said yes, provided the items had care tags on them or I confirmed what the care protocol should be (both could be machine washed). I confirmed that both items could be machine washed. Fast forward, I get an invoice that states that my rug that I explicitly confirmed could be thrown in the washer would cost: $124 One hundred and twenty four dollars. To put a machine washable rug inside a washing machine. I contested this, obviously, and ihateironing came back and said they would reverse the charges and deliver everything back to me tonight (12/23). Great. But then I got another email 10 minutes before delivery and time stating that my case needed to be “reexamined.” I asked that ihateironing honor what they previously wrote to me as far as the correction in price, as well as return my belongings that are mine and that they have no right to, and I’ve received no response. I’m flagging this to multiple agencies, but this company is an absolute disgrace and I’ll never use them again. Be warned.