I am compelled to express my extreme dissatisfaction with iMile's shipping service, which has proven to be an excruciatingly slow and inefficient experience. My parcel, sent from Hong Kong to Doha, took an astonishing 8 days to reach Doha customs. The delay is not the worst part; it is iMile's blatant refusal to take responsibility and their inexplicable decision to shift blame onto Doha customs. Despite my concerns and frustration, the customer service representative not only dismissed my legitimate grievances but also had the audacity to suggest that I use DHL instead of iMile. This recommendation is nothing short of an admission that their own service is subpar and unreliable. I expected a certain level of professionalism and accountability from iMile, especially given the competitive nature of the shipping industry. However, this experience has been nothing short of a nightmare, with the company failing at every step – from timely delivery to customer service. I strongly advise potential customers to reconsider using iMile for their shipping needs. The lack of accountability, coupled with an unconcerned attitude towards customers, makes iMile a regrettable choice for anyone expecting reliable and efficient shipping services. In summary, my experience with iMile has been disheartening, and I urge the company to seriously reevaluate its processes and approach to customer service.