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Dianne
Ridiculous and poor customer service. There are no phone numbers to contact them (and no wonder why). I ordered from Temu and on 28/2/24, the parcel was with this company to deliver. The first time it was attempted after hours - my fault, I didn't note this on the delivery instructions, however, you would think that the delivery driver would make a note of this for the next driver so that they could deliver in business hours. Nope. They again tried to deliver after hours. The drivers are unable to read directional signage as the next time they tried to deliver - after I reached out and provided the hours for delivery - they claimed that there was no-one to claim the parcel - I'm sure they didn't try. The delivery bay had staff there, and there was an issue with the main entrance door, so the drivers would have encountered someone. And now since that third attempt, the parcel has been sitting around enjoying a relaxing life (I assume) whilst the company does 'an investigation' to find out what has occurred. Simple, just deliver the parcel, it's not hard. Would not reccommend this company ever.
7 months ago
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