By FAR, the worst delivery company I have ever used. If you thought PFL logistics was bad, think again. We get deliveries all the time from a variety of different courier/delivery companies. Always the same commercial address, most companies have no issues. Imile every single time has had extremely long delays, and basically 0 customer support. I only ever got a proper email reply from them once and it was one sentence "we have not receieved your package yet". They do not answer phone calls at all. Ever. Straight to voicemail and mailbox is always full. Probably because their clients are calling delivery personnel 24/7 due to massive delays. Mind you, the package landed in country on the 7th of that month. It cleared customs on the 9th. By the 25th they stated they don't even have the parcel. As if it just disappeared off the face of the Earth. Another unrelated iMile instance was when they made 5 separate attempts at delivery, package was loaded into the van, out for delivery, then back to the warehouse repeatedly. I'm sorry but how hard is it to deliver the package? It's as if they have an extreme shortage of personnel and a sea of packages. After that many attempts, seemingly they just gave up, after a week of no updates - I went to their site and had to reschedule the delivery manually, after which, they finally delivered the parcel 1.5 months late. It's actually incredible how hopeless they are, I've since blacklisted them and recommend that nobody ever uses their services. Extremely shady, and unprofessional company.