All the reviews you read here are completely true, this has to be the worst company I have ever dealt with. No customer service No working contact number No human contact No nothing The delivery address given was a business that is open from 9am to 11pm, you can not miss this place at all. 17:00 look at the tracking and says it is nearby, 17:42 check again and it said no one was here, funny that seeing that there is over 15 people here at any one time. E-Mailed them got a canned reply saying out for delivery Monday, Monday came and then said was out for delivery, no updates all day until circa 23:30 saying they could not find our address!!! How is this possible if they could on Friday, again emailed them ignored all weekend, Monday got a response saying sent back to sender. How companies as big as SHEIN still use these cowboys is beyond me. I reckon they don't deliver or send back and just keep or sell the stuff.