Experience was slightly annoying. I should have read about it before, but I apparently paid extra to Route so I could then have to go download an app and set up an account, which I wouldn't have done. Fedex tracking is enough. I also thought it was incredibly weird that there were multiple prompts to "thank Incredible Rugs and Decor" for providing some kind of random Norton feature on the website. And it was odd I had to enter my address info even though I used Paypal. Overall it was kind of a strange experience with more friction than my average online shopping experience.