I’ll start by saying that I don’t often leave feedback for purchases (positive or negative). My thought process is that we expect a company to do their job correctly and with care. That is the expectation. Our experience with Incredible Rugs was, well…………….incredible! We felt that their commitment to customer satisfaction needed to be shared. I’d provide a 10 star rating if that was an option! We recently purchased two area rugs that required quite a bit of coordination and communication between us, Incredible Rugs and the rug manufacturer. During the whole process, over 40 emails were completed between Incredible Rugs and myself. Never once did anyone hide behind their email system at Incredible Rugs. Quite the opposite was true. Email responses were very fast and on point. Every question, concern and request made by me was immediately followed up on and addressed. I told Steve (our customer service contact at Incredible Rugs) that this was the most pleasing customer experience I’ve encountered in many years. Steve and the staff at Incredible Rugs provide a benchmark customer experience! My trust and comfort with a company is not easily earned. Whenever the time comes for us to purchase additional area rugs, we’ll only be looking at Incredible Rugs for those purchases as they’ve earned that right! Every so often a company goes well beyond standard industry service levels. Boy does the staff at Incredible Rugs make you feel like you are their number one priority. Now for a few comments on the fantastic wool area rugs we purchased (Nourison Versailles Palace VP05 Mushroom area rugs, 5’ 3” x 8’ 3” and a runner 2’ 3” x 8’ 3”)……………..WOW! These wool rugs are stunning and beautiful. The main colors include rich deep browns, tan/beige and caramel. Other colors around the trim work/edges include burgundy and a few small blue accents. My pics don’t do the rich colors justice. The rugs are of very high quality. We were afraid of purchasing wool rugs via the internet since one cannot feel or see the actual rugs. These rugs were even better than we thought they were going to be. They far exceeded our expectations. Thank you to the staff at Incredible Rugs for all your efforts! All my best!