I placed my order for the Karastan Spice Market Tigris Aquamarine 8x11 rug on 10/13/2019 and was delighted when UPS delivered what I assumed was my rug on 10/18/19. No, I didn't inspect each of the many labels on the outside of the packing material to see that the rug wasn't labeled Tigris (as your customer service representative Emily asked). I saw my name, so my husband and I unwrapped both the pad and rug ( not so easy for old folks ) and laid them out. It was then that I saw that the wrong rug, the Karastan Spice Market Deir, had been sent. Unfortunately, it was after 5pm cst, so I had to wait until this morning, 10/21 to call promptly at 9am. Emily told me that I'd be receiving an email with return label shortly and that she would place the order for the correct rug when we ended our call. It's now 4:pm est and I've received nothing. This is disheartening since I received such quick service when you were given my credit card information, but not when it is your mistake. Please advise. Sincerely, Judy Soldinger