On the whole I'm satisfied with my three experiences with Incredible Rugs and Decor. Their web site is easy to use, their check out process is easy and past orders have been filled rapidly. The quality of the merchandise has been good. However, one thing I don't like is they add an item to your cart at checkout--optional shipping insurance for $38.88. You have to manually delete the item from your cart if you don't want it. On my first two orders I caught it and deleted it. In my latest order, I missed it and was charged for the insurance. That's crazy to me. It's like walking through the supermarket and having an employee throws a cake into your cart, leaving it up to YOU to remove it at checkout if you don't want it. Despite my good experiences with this company I am not inclined to shop with them again due to this practice, even if they cancel the insurance and refund the fee.